FAQ

I would like to place an order for a custom-made piece of furniture; how do I go about it?

You can contact us right here:

 

 

Nicolas at the office : 01 87 66 79 01 (for all commercial, technical or deadline-related questions)

Email: info@brutdetable.fr

 

Rémi at the workshop : 09 53 92 28 45 (for all questions relating to production, delivery, after-sales service or making appointments)

Email: remi.b@brutdetable.fr

 

Need a quote or information?

Contact us via the contact form below or make an appointment to meet us in our workshop in Yvelines

For requests for table tops/coffee tables/bar , so that we can answer you as precisely as possible, remember to specify the following elements :

  • Desired dimensions (length, width and thickness of the wood);
  • Broken or rounded edges;
  • if you wish to opt for our ultra-matt protective varnish ( 95% of our customers opt for varnish );

 

For requests for complete tables, remember to specify the following elements :

  • Size of the board ( length, width and thickness of the wood);
  • Broken or rounded edges;
  • if you wish to opt for our ultra-matt protective varnish ( 95% of our customers opt for varnish );
  • Leg dimensions (length, width and height...);
  • Type of tubes (rectangular, square or round shape) ;
  • Powder coated paint color;

For requests for the supply of boards and panels Remember to specify the following :

  • Dimensions of the desired elements;
  • Global project so that we can best advise you;

Do not hesitate to attach photos (by email, to info@brutdetable.fr) to your requests so that we can produce the most precise estimate possible.

 

Average response time: 48/72h

How can I find out the production lead times?

When placing your order, you can choose an estimated timeframe. Throughout the production process, you will be kept informed by email of every step, right up to delivery.

What are the delivery conditions?

- Delivery is made by pallet or parcel via one of our partner carriers (Geodis and La Poste).
- Delivery is scheduled by appointment for bulky items or without an appointment with a delivery notice for small parcels.
- Ensure that your home is accessible to a 40-ton truck for bulky items.

What precautions should I take when receiving my order?

  • Unpack the package completely and check the order for compliance.
  • If the package and/or product is damaged, take photos and refuse the package.
  • In case of doubt, contact us at 09.53.92.28.45 immediately before the carrier leaves.

In any case, report it to our team at remi.b@brutdetable.fr

Once the package is accepted, no intervention on our part will be possible, except for intervention agreed upon and quoted by our sales department.

Where does the wood come from?

Our solid oak comes from managed French forests, mainly in central France. 

How do I maintain my tabletop or countertop?

- In the case of an order
in raw wood we strongly
recommend that you protect
it with a varnish suitable
for its intended use after
a final sanding.

- We apply 2 coats of the varnish of your choice. If the item has been varnished by us, maintenance is carried out
with a damp sponge and soap.

Refurbishment of your boards and panels

Brut de Table's creations are durable and can be renovated by us upon request and by quote. (repairs, staining, sanding, varnishing, resin, cutting...)

Why is my tabletop or countertop warping or cracking?

We have an article that explains the various factors. If you have any misunderstandings or doubts, you can contact us at info@brutdetable.fr

We also recommend that you consult our user guide.

There is a manufacturing defect with my order, what should I do?

You can inform us by email at info@brutdetable.fr by sending us photos or any other elements you deem necessary. If it is a manufacturing-related issue, the return and repair will be at our expense.

How do I properly attach my tabletop?

We recommend that you contact us for any specific or technical questions regarding your project. 

Can't find the answer to your question?